🎧 Support

Support Center

We're here to help. Reach out for ride issues, account queries, payment problems, or anything else.

Get in Touch

How Can We Help?

Choose the best way to reach us based on your issue.

Email Support

For ride issues, account problems, payment disputes, and general queries.

pawadeshlok@gmail.com
Response within 24 hours

Safety & Urgent Issues

For safety incidents, harassment reports, or urgent account security concerns.

Report Urgent Issue
Priority — within 4 hours

Account Deletion

Request permanent deletion of your Ridekro account and all associated data.

Delete My Account
Processed within 30 days
Report an Issue

Tell Us What Happened

Fill in the details below and email us. Include your ride ID if applicable.

Issue Report Template

Copy the template below and send it to pawadeshlok@gmail.com — or just email us directly with your details.

Email us at: pawadeshlok@gmail.com
Subject line: [Issue Type] – Your Name – Ride ID (if applicable)

Include in your email:
  • Your registered phone number
  • Ride ID or date of the ride
  • Description of the issue
  • Any screenshots or evidence
📧 Send Email to Support

We respond to all support emails within 24 hours on business days (Monday–Saturday, 9 AM – 6 PM IST).

Partnerships

Business Inquiries

Partner with Ridekro

We're open to partnerships with fleet operators, local businesses, corporate travel programs, and technology partners who share our vision of making local mobility smarter and more accessible across India.

  • Fleet operator partnerships
  • Corporate ride programs
  • City expansion collaborations
  • Technology integrations
  • Media and press inquiries

Get in Touch

Send us a brief introduction about your organisation and the nature of your inquiry.

Send Business Inquiry
Response within 48 hours
FAQ

Frequently Asked Questions

Quick answers to the most common questions from riders and drivers.

For Riders

Open the Ridekro app, enter your pickup and drop-off location, choose your ride type, and tap "Book Ride". A nearby driver will accept your request and you'll see their live location on the map.
Fares are calculated based on the distance of your ride, estimated travel time, and vehicle type. During high-demand periods, surge pricing may apply — this will always be shown clearly before you confirm your booking.
Ridekro accepts UPI, debit and credit cards, net banking, and popular digital wallets through Razorpay. Cash payments may be available in select areas as shown in the app.
Email us at pawadeshlok@gmail.com with your ride ID and a description of the issue within 7 days of the ride. Eligible refunds are processed within 5–7 business days to your original payment method.
Wait 60 seconds and tap "Resend OTP". Ensure your phone has network coverage. If the issue persists, check that you've entered the correct phone number. Contact support if you continue to face issues.

For Drivers

Download the Ridekro app, open it, and select "I'm a Driver" at the sign-in screen. Register with your phone number and complete the document upload process — including your driving licence and a government-issued ID. Our team will verify your documents and activate your account within 2–3 business days.
Ridekro charges a platform commission on each completed ride. The commission percentage is shown during driver onboarding. Your net earnings (fare minus commission) are visible in your Driver Dashboard and paid out to your registered bank account.
Earnings are processed via bank transfer to your registered account. Payout schedules and minimum withdrawal amounts are shown in the Driver section of the app. Ensure your bank details are accurate to avoid delays.
Email pawadeshlok@gmail.com with the subject "Account Suspension Appeal" within 14 days of suspension. Include your registered phone number and a brief explanation. We'll review and respond within 7 business days.
You can update your documents through the profile section in the Ridekro app. For major changes (vehicle change, licence renewal), email pawadeshlok@gmail.com with the updated documents attached.
Our Commitment

Expected Response Times

Safety & Urgent Issues

Safety incidents, harassment, or account security threats are treated as highest priority.

Within 4 hours

Payment Disputes

Overcharges, refund requests, and payment failures are reviewed promptly.

Within 24 hours

General Support

Account queries, ride feedback, app issues, and general questions.

Within 24–48 hours

Support hours: Monday – Saturday, 9:00 AM – 6:00 PM IST. Urgent safety issues are monitored 7 days a week.